A Mediation process is characterized by the following qualities:

• It is voluntary.
  in many ways
  Voluntary participation of all parties.
  No legally binding obligation to accept the outcome of this process, unless the parties decide so.
• It is neutral.
  The mediator is impartial and neutral. He/She ensures a safe environment for the discussion.
• It is confidential.
  Discussions are not open to the public. The parties themselves decide who may take part.
• The solution-ownership remains completely in the hands of the parties to the conflict.
  The parties solve the problem(s) themselves with assistance of a neutral party. Research shows that the implementaion of a negotiated solution is much more likely in cases where Mediation is applied. The process also entails higher satisfaction and self-esteem for the parties involved. This is especially important in case of personal and/or emotional conflicts.
• The parties may agree to make their agreement enforceable.
  Within the existing legal framework the parties may add enforceability according to procedural law.
• Unrestricted presentation of evidence.
  The evidence can be presented without the limitations of procedural law.