Mediation

Mediation may be thought of as assisted negotiation.
Negotiation may be thought of as communication to reach a solution or at least an agreement.

Hence:

Mediation can be seen as assisted communication to reach a solution or at least an agreement.

A Mediation process is characterized by the following qualities:

	It is voluntary in many ways
	Voluntary participation of all parties
	No legally binding obligation to accept the outcome of this process
	It is neutral The mediator is impartial and neutral. He/She ensures a safe environment for the discussion.