It is confidential Discussions are not open to the public. The parties themselves decide who may take part. The solution-ownership remains in the hands of the parties to the conflict The parties solve the problem(s) themselves with specialized assistance. Research shows that in those cases where Mediation is used it is much more likely that the negociated solution will be implemeted. The process also entails higher satisfation and self-esteem of the involved parties. This is especially important in case of personal and/or emotional conflicts. © Sabine König